Frequently Asked Questions

What types of projects do you typically work on?

Our customers typically use Toolbox for three types of projects:

(1) Closeouts and taking care of punchlist items to get a jobsite “client-ready”

(2) Smaller remodeling and renovation projects from existing clients with a quick turnaround schedule

(3) Temporarily grow in-house crews to assist with self-performed work for items that are out of scope for your trade subcontractors

How do you vet the workers you send out?

We have a 5-step vetting process:

(1) We collect thousands of worker resumes, which include pictures and videos of projects they've worked on, certifications and licenses they have and multiple references

(2) We interview each of their references to make sure they're reliable and skilled workers

(3) If references provide positive feedback and confirm their trades/skills, we then interview each worker directly by phone

(4) We go through trade specific questions (questions designed by industry professionals) to confirm trade competency

(5) Each worker is then subjected to a Federal, State, & County criminal background check

What if a worker does not meet our expectations or does not work well with our team?

If a worker does not meet your needs, Toolbox will replace them within a day at no charge to you. Customer satisfaction is extremely important to our team.

What is the minimum commitment period?

There is NO minimum commitment required.

Does Toolbox' workers comp and liability insurance cover everything/work with the GCs?

Yes - Toolbox will provide your team with a COI before your first project. We provide workers' compensation insurance for W-2 gigs and facilitate workers' purchase of Occupational Accident Insurance for 1099 gigs.

How does payment work with Toolbox?

Toolbox pays the tradespeople each week based on approved timesheets. We then send you one invoice per project, per week, to be paid within 7-30 days.

How do I cancel my current subscription?

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How do I cancel my current subscription?

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How can I reset my password?

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Why do I ask silly questions?

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